Shipping policy
Free Shipping on Orders $25+
We offer free standard shipping on all orders over $25 within the continental United States. Get your SpiceThatUp seasoning and/or other products delivered right to your door !
Shipping Options
Standard Shipping
Cost: FREE on orders $25+, $4.99 for orders under $25
Delivery Time: 5-7 business days
Tracking: Included
Express Shipping
Cost: $9.99 (all orders)
Delivery Time: 2-3 business days
Tracking: Included
Overnight Shipping
Cost: $24.99 (all orders)
Delivery Time: 1 business day
Tracking: Priority tracking included
Note: Order by 2PM EST for next-day delivery
Processing Time
Orders are processed within 1-2 business days
Orders placed on weekends or holidays are processed the next business day
You'll receive a confirmation email when your order ships
Processing times do not include shipping transit time
Domestic Shipping (USA)
We ship to all 50 US states, including:
All continental US addresses
Alaska and Hawaii (additional 3-5 days)
PO Boxes and APO/FPO addresses
US territories (Puerto Rico, Guam, USVI - additional 5-7 days)
International Shipping
We currently ship to over 30 countries worldwide:
Canada
Cost: Starting at $12.99
Delivery: 7-14 business days
Customs: Customer responsible for duties/taxes
Europe & UK
Cost: Starting at $19.99
Delivery: 10-15 business days
Customs: Customer responsible for duties/taxes
Australia & Asia-Pacific
Cost: Starting at $24.99
Delivery: 12-20 business days
Customs: Customer responsible for duties/taxes
Order Tracking
Stay updated on your order every step of the way:
Tracking number sent via email when order ships
Track your order on our Order Tracking page
Real-time updates from carrier
Delivery notifications via email
Delivery Issues
Lost Packages
If your tracking shows delivered but you haven't received your package:
Check with neighbors or building management
Verify the shipping address on your order
Wait 24-48 hours (sometimes marked delivered early)
Contact us if package doesn't arrive - we'll send a replacement
Damaged Packages
If your package arrives damaged:
Take photos of the damage
Contact us within 48 hours
We'll send a replacement or issue a refund immediately
Address Changes
Need to change your shipping address?
Contact us within 2 hours of ordering
Once shipped, contact the carrier directly to request address change
Some carriers charge fees for address changes after shipping
Subscription Shipping
Subscription orders ship automatically based on your chosen frequency:
Free standard shipping on all subscription orders
Modify delivery dates anytime through your account
Skip or pause shipments with no penalties
Upgrade to express shipping for individual orders
Holiday Shipping
During peak seasons, we recommend:
Ordering early to ensure delivery before holidays
Choosing express shipping for time-sensitive orders
Allowing extra time for processing during Black Friday/Cyber Monday
Checking our holiday shipping cutoff dates (announced via email)
Questions?
Need help with shipping? Our team is here to assist!
Email: info@spicethatup.com
Phone: 1-866-364-2344
Live Chat: Available on our website 9AM-5PM EST