Refund policy
30-Day Satisfaction Guarantee
We stand behind our products 100%. If you're not completely satisfied with your purchase, we'll make it right with a full refund or exchange within 30 days.
Return Eligibility
Eligible for Return
Products returned within 30 days of delivery
Unopened products in original packaging (full refund)
Opened products (store credit or exchange)
Defective or damaged products (full refund plus shipping)
Wrong items shipped (full refund plus shipping)
Not Eligible for Return
Products returned after 30 days
Products not in their original condition
Products with missing components or accessories
Clearance or final sale items (marked as such)
How to Return
1 Contact Us
Email support@simplemint.com with your order number and reason for return
2 Receive Authorization
We'll send you a return authorization and prepaid shipping label within 24 hours
3 Ship Your Return
Pack items securely, attach the label, and drop off at any carrier location
4 Get Your Refund
Refunds are processed within 5-7 business days of receiving your return
Refund Methods
Original Payment Method: Full refunds return to your original payment method
Store Credit: Receive 110% of your purchase value as store credit (opened items)
Exchange: Free exchanges for different sizes, flavors, or products
Shipping Costs
Defective/Wrong Items: We cover all return shipping costs
Change of Mind: We provide a prepaid label, but deduct shipping cost from refund
Exchanges: Free return shipping and free shipping on replacement
Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 7 days of delivery
Provide photos of the damage or defect
We'll send a replacement immediately or issue a full refund
No need to return the damaged item unless we request it
Processing Time
Refund Processing: 5-7 business days after we receive your return
Bank Processing: Additional 3-5 business days for funds to appear in your account
Exchange Shipping: Replacement ships within 1-2 business days
International Returns
International customers are responsible for return shipping costs unless the item is defective or incorrect. Customs fees and duties are non-refundable.
Subscription Orders
Subscription orders follow the same return policy. You can pause, modify, or cancel your subscription anytime through your account dashboard or by contacting support.
Questions?
Our customer service team is here to help make your return process smooth and hassle-free.
Email: info@spicethatup.com
Phone: 866.264.2344
Live Chat: Available on our website 9AM-5PM EST